Data & Privacy

Privacy Policy — 855win

Your privacy matters to us. This Privacy Policy explains exactly what personal information 855win collects when you use the platform, how that information is used, how it is protected, and what rights you have over your own data.

Last Updated: 1 January 2026

01 Who We Are

855win operates the online sports betting and casino platform accessible at 855win.pro. This Privacy Policy applies to all users of the platform, including registered players, visitors browsing the site, and anyone who interacts with any feature or service offered under the 855win brand.

When this Policy uses the words "we", "us", or "855win", it refers to the operator of the 855win platform. When it says "you" or "your", it refers to you as a user or visitor of the platform.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of the full agreement between you and 855win. By registering an account or using the platform in any way, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the way 855win handles personal data as described in this Policy, please do not create an account or use the platform.

02 Data We Collect

855win collects personal data in two main ways: information you provide directly, and information that is collected automatically when you use the platform.

Information You Provide Directly:

  • Registration data: Your full name, date of birth, email address, and any other details required to create and verify your account.
  • Identity verification documents: CNIC (Computerised National Identity Card) or other identity documents when you are required to complete account verification.
  • Payment information: Mobile wallet numbers (JazzCash, Easypaisa), Raast IDs, or bank account details provided when making deposits or requesting withdrawals in PKR.
  • Communications: Messages you send to customer support, including live chat transcripts and email correspondence.
  • Responsible gaming preferences: Deposit limits, session time settings, and self-exclusion requests you submit through your account settings.

Information Collected Automatically:

  • Device and browser data: IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage data: Pages visited, games played, bets placed, session duration, and navigation paths within the platform.
  • Transaction logs: Records of all deposits, withdrawals, bets, and casino game sessions associated with your account.
  • Cookies and similar technologies: Session identifiers, preference cookies, and analytics data as described in the Cookies section of this Policy.
Data Category Examples Source
Identity Data Full name, date of birth, CNIC number Provided by you at registration
Contact Data Email address, mobile number Provided by you at registration
Financial Data JazzCash/Easypaisa wallet, bank details, PKR transaction history Provided by you during transactions
Technical Data IP address, device ID, browser type Collected automatically
Usage Data Games played, bets placed, session times Collected automatically
Communications Data Support chat logs, email threads Provided by you via support channels

03 How We Use Your Data

855win uses the personal data it collects for the following purposes. We only use your data where we have a valid reason to do so:

  • Account management: Creating, maintaining, and securing your 855win account; processing login and authentication; communicating account-related notifications.
  • Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast, and bank transfer; processing withdrawal requests; maintaining accurate transaction records.
  • Identity verification: Verifying your age (18+ requirement) and identity to comply with our platform's standards and to prevent fraud and money laundering.
  • Platform operations: Delivering the sports betting, live casino, slots, and other gaming services; settling bets and casino game results correctly.
  • Customer support: Responding to your queries, complaints, and requests; resolving disputes relating to bets, transactions, or account issues.
  • Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling; enforcing self-exclusion requests and deposit limits you have set.
  • Security and fraud prevention: Detecting and preventing unauthorised account access, multi-accounting, bonus abuse, and other prohibited conduct described in our Terms and Conditions.
  • Platform improvement: Analysing usage patterns to improve the platform's functionality, game selection, and user experience.
  • Marketing communications: Sending you information about promotions, bonuses, and new features — but only where you have opted in to receive such communications. You can opt out at any time through your account settings.

Legal basis: For most data processing, our legal basis is either contractual necessity (we need the data to provide you with the service you signed up for), legitimate interest (fraud prevention, security), or your explicit consent (marketing emails, cookies).

04 Payment Data & PKR Transactions

All financial transactions on 855win are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfers, and other payment methods as available. The handling of payment data is subject to strict security practices.

  • 855win does not store full bank account numbers or complete card details on its own servers. Payment data is handled through encrypted connections and secure payment processing channels.
  • Mobile wallet identifiers (e.g., your JazzCash or Easypaisa registered number) are stored as part of your account record to enable withdrawal processing and to verify that payment methods are in your own name.
  • Transaction records — including deposit amounts, withdrawal requests, dates, and reference numbers — are retained as part of your account history for the period described in the Data Retention section.
  • Your payment information is never shared with third parties for advertising, sold to data brokers, or used for purposes beyond those stated in this Policy.

If you believe there has been an unauthorised transaction on your account, contact 855win customer support immediately so the matter can be investigated and, where appropriate, escalated to the relevant payment provider.

05 Data Sharing & Third Parties

855win does not sell your personal data to third parties. We share data only in the following limited and specific circumstances:

  • Payment processors: Your payment details are shared with the relevant payment provider (JazzCash, Easypaisa, Raast, your bank) only to the extent necessary to process your deposit or withdrawal in PKR.
  • Game providers: When you play casino games or slots, the relevant game provider receives technical session data necessary to run the game. These providers do not receive your full personal profile.
  • Identity verification services: Where third-party verification tools are used to confirm your identity documents, only the necessary data is shared for that specific purpose.
  • Analytics providers: Anonymised or aggregated usage data may be shared with analytics tools to help us understand how the platform is used. This data cannot be used to identify you individually.
  • Legal obligations: 855win may disclose your personal data to law enforcement or regulatory authorities if required to do so by applicable law, a court order, or other legal process. We will not notify you in advance if doing so would compromise an investigation.
  • Business transfers: In the unlikely event of a merger, acquisition, or sale of assets, user data may be transferred to the successor entity. You would be notified of any such change via the email address on your account.

Any third party that receives data from 855win is required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing purposes.

06 Cookies & Tracking Technologies

855win uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, and understand how players use the site. Here is what each type of cookie does:

  • Essential cookies: These are required for the platform to function. They manage your login session, keep you authenticated between pages, and remember your language and currency preferences. You cannot opt out of essential cookies without affecting your ability to use the platform.
  • Analytics cookies: These help us understand which pages and games are most popular, how long players stay on the platform, and where users encounter difficulties. The data collected is aggregated and does not identify individual players.
  • Preference cookies: These remember choices you have made on the platform — such as your preferred payment method display or notification settings — so you do not have to re-enter them each visit.
  • Marketing cookies: These are used to show you relevant promotional content when you visit the platform. They are only set with your consent. You can withdraw consent at any time by adjusting your cookie preferences in your account settings.

You can control cookie behaviour through your browser settings. Note that blocking all cookies may affect your ability to log in and use certain features of the platform correctly.

07 Data Security

855win takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration:

  • Encryption in transit: All data transmitted between your device and the 855win platform is encrypted using TLS (Transport Layer Security). This protects your login credentials, payment details, and personal information from interception.
  • Secure password storage: Account passwords are never stored in plain text. They are hashed using industry-standard cryptographic methods so that even internal staff cannot read them.
  • Access controls: Access to personal data within 855win's systems is restricted to staff and systems that genuinely need it to perform their role. All access is logged.
  • Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access, unusual transaction patterns, or other indicators of account compromise.

Despite these measures, no internet-based system can guarantee absolute security. If you become aware of any unauthorised activity on your account, please contact customer support immediately so we can take prompt action, including locking your account if necessary.

Your role in security: Use a strong, unique password for your 855win account and do not share it with anyone. 855win staff will never ask for your password via email, chat, or phone.

08 Data Retention

855win retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable standards for financial record-keeping and fraud prevention.

  • Active accounts: Your personal data is retained for as long as your account remains open and active on the platform.
  • Closed accounts: Following account closure, core account data — including identity verification records and transaction history — is retained for a minimum period to allow for the resolution of any disputes, chargebacks, or legal claims that may arise after closure.
  • Marketing data: If you have opted in to marketing communications, your contact details for that purpose are retained until you opt out. Upon opting out, your details are removed from marketing lists promptly.
  • Support communications: Records of customer support interactions are retained for a reasonable period to allow follow-up and to improve the quality of support.
  • Technical and analytics data: Anonymised analytics data may be retained indefinitely as it cannot be used to identify individual users.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

09 Your Rights Over Your Data

As a user of 855win, you have rights in relation to the personal data we hold about you. Here is a summary of those rights and how to exercise them:

Right to Access

You can request a copy of the personal data 855win holds about you at any time by contacting customer support.

Right to Correction

If any of your personal data is inaccurate or out of date, you can request that it be corrected. Update basic contact details directly in your account settings.

Right to Deletion

You can request deletion of your personal data. Note that some data must be retained for record-keeping purposes even after deletion requests are processed.

Right to Object

You can object to the processing of your data for direct marketing purposes at any time. Opt out of marketing emails through your account notification settings.

Right to Portability

You can request a copy of your personal data in a structured, machine-readable format to transfer to another service where technically feasible.

Right to Restrict

You can ask us to restrict processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.

To exercise any of these rights, contact 855win customer support with your request. We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing the request.

10 Minors & Age Protection

855win is strictly an adults-only platform. No person under the age of 18 is permitted to register, use, or access any feature of the platform. We do not knowingly collect personal data from anyone under 18 years of age.

As part of the registration and verification process, 855win takes reasonable steps to confirm that all users meet the minimum age requirement. Accounts suspected of belonging to users under 18 will be suspended immediately pending investigation, and any funds in such accounts will be dealt with in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered on 855win using false information, please contact customer support immediately with the relevant details. We will investigate and close the account promptly.

Parental controls: We recommend that parents and guardians use internet filtering tools to restrict minors' access to online betting and casino platforms. 855win supports all efforts to keep gaming away from those who are underage.

11 Changes to This Privacy Policy

855win may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable standards. When material changes are made, the updated Policy will be published on this page with a new "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically. Your continued use of the 855win platform after any update constitutes your acceptance of the revised Policy. If you disagree with any change, you may request account closure by contacting customer support.

For minor, non-material updates — such as corrections of typos or clarifications that do not change the substance of how data is used — we may update the Policy without separate notification.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way 855win handles your personal data, please get in touch with our support team. We are available 24/7.

  • Email: [email protected]
  • Live Chat: Available within the platform after you log in to your account

When submitting a data rights request or a privacy-related query, please include your registered email address and a brief description of your request so we can handle it efficiently and accurately.

Your privacy and data security are important to us. Every request relating to your personal data is handled with care and responded to as promptly as possible.

How 855win Protects Your Privacy

From the moment you register to every PKR transaction you make, here is how your personal data is kept private and secure on the 855win platform.

End-to-End Encrypted Connections

Every page of 855win is served over a secure TLS-encrypted connection. Your login details, personal information, and PKR payment data are protected from interception every step of the way.

Secure PKR Payment Handling

JazzCash, Easypaisa, Raast, and bank transfer details are processed securely. 855win does not store full payment credentials on its own servers — your financial data stays protected.

CNIC Verification That Stays Private

Identity documents like your CNIC are collected solely for account verification and fraud prevention. They are stored securely and never shared with third parties for marketing or unrelated purposes.

Full Control Over Your Data

You have the right to access, correct, and request deletion of your personal data. Marketing communications can be switched off instantly through your account settings — no lengthy processes involved.

Analytics Used Only to Improve 855win

Usage data and platform analytics are collected in anonymised form to help us improve game selection, betting markets, and platform performance — not to build personal profiles for advertisers.

Responsible Gaming Data Stays Yours

Your deposit limits, session reminders, and any self-exclusion requests are stored privately to protect your wellbeing. This data is used only to enforce the boundaries you set for yourself.

Safe & Secure

Your Data Is Safe. Start Playing on 855win

Register your free account today and enjoy cricket betting, PSL markets, live casino, and 500+ slots — all in PKR, with your privacy fully protected every step of the way.

18+ only. Please play responsibly. Sports betting and casino games carry financial risk.